Terms and conditions

The placing of an order and acceptance of that order constitutes a contract of sale under the terms of the seller and English law.

Delivery

Delivery charges can be found below, if you are unsure, please ask us directly at enquiries@classicparquet.co.uk.

 

All packages are recorded and fully insured.


Deliveries are standard kerbside delivery via a 48hr delivery service and will be fully insured. When placing orders through the website you will be provided with a tracking number when your item is ready to be delivered. If you have any special delivery requirements that differ from standard kerbside delivery, please advise us prior to the dispatch of your flooring.


Loss or Damaged in Transit: We check all goods for quality and condition before they are despatched. In the unlikely event, that any part of your order is received missing or in a damaged condition, contact us immediately upon receipt of your order, and at least within 3 days by emailing us at enquiries@classicparquet.co.uk.


Claims received after 3 days of receipt cannot be accepted. You must retain all damaged items and packing should the courier need to carry out an inspection. If the goods and packaging are not available for inspection the claim will be rejected and you will be liable for the cost of the damaged goods.

Shipping Times

For standard orders that are advertised as held in stock, despatched is generally between 1-3 working days from your purchase date. For special/custom orders please allow up to 4 weeks for delivery.


If there are any special requirements, please contact us to discuss your order.


Please note that during busier periods, delivery times may be longer.


Standard delivery is UK Mainland only at a cost of £75.00 per pallet (up to 60m2 per pallet).


For delivery to Northern Ireland please contact us for delivery costs and schedules.

Returns & Refunds

Pre-Orders: Deposits taken are NOT refundable or transferable.


To fully comply with Government Regulations, if you wish to return your order, this must be done within 14 days of receiving the item. The item should be undamaged and unused; this includes the flooring and any accessories that are provided with the order. Only unopened packets of flooring can be accepted as a return.


The order should be returned in the original protective packaging; failing to do so could result in a partial refund. Should you have any issues surrounding your order, please contact us at enquiries@classicparquet.co.uk.


Please be aware that we can only refund you on a return for the cost of the flooring and any accessories. Postage and Packaging costs cannot be refunded.


Returns should be sent to the address that accompanies your order. Alternatively, you can contact us on 0800 310 0452 or enquiries@classicparquet.co.uk.


***Please also note you will be liable for return postage***

Repairs and Damages

If for whatever reason the item or box is damaged in transit please contact us immediately prior to fully opening.


For damages, after 3 months of receipt, we have no legal obligation to repair or refund, however, please contact us and we help as much as we can but please be aware that there will be additional costs (for replacement materials).

 

For Damages and Repairs please contact enquiries@classicparquet.co.uk.

Privacy Policy and Data Handling

Here at Classic Parquet, we adhere to the Government legislation on Privacy Policies and Data Handling (GDPR). You can find a link to the full details here PRIVACY POLICY AND DATA.


Classic Parquet will never send junk emails to you. You will only ever be sent emails containing order information. We will only send you additional emails if you have opted to receive and these emails will be promoting services and products offered by Classic Parquet. Occasionally Classic Parquet may send surveys to its customers requesting feedback on our products and services.


The information about you which we do hold is as follows:


Your name, address, telephone number and details about your order(s). Any information we hold on you we will try to always keep current and precise. Should you find any inaccuracies in our database please do let us know and we can amend it immediately.

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